DELIVERY RETURN
The whole order is replaced (subjective to stock)/ amount will be refunded(prepaid order) if the order is lost or undelivered (by courier service) to your preferred location. If the customer places cash on delivery order and fails to accept order during delivery twice in a row , the the customer will not be eligible for accessing cash on delivery from shopandme.in website.
EXCHANGE POLICY
Exchange product will be shipped after pickup is done with charges of “49rs” per product (if more than one product 98Rs shipping rate)
Exchanges are only applicable if customer is facing any fitting issues, Or if customer isn’t satisfied with the product,report us within a period of 5 days from the date of receiving the product.
Both size exchange and Product exchange options are available (only if product/service available in stock )
Make sure you keep it in the original packaging with tags and labels intact.
-In the interests of hygiene, we may refuse exchange where it’s obvious that the item has been worn, washed, stains it’ll be confirmed by our customer care Team.
Exchange product will be shipped after pickup is done.
RETURN POLICY
Returns/refund facility is available with the Payment of “79rs” per product (if more than one product 160 shipping rate)
Make sure you keep it in the original packaging with tags and labels intact.
-In the interests of hygiene, we may refuse exchange where it’s obvious that the item has been worn, washed, stains it’ll be confirmed by our customer care Team.
Return refund will be made to your google pay/ bank account/Upi only.
To raise return / exchange contact us on CARE@SHOPANDME.IN Raising the request in wrong window will lead to the rejection of the request raised.
Team will review your return request and update you with the approval or rejection.
If your return is approved, team we will arrange a reverse pick up.
DAMAGE RETURN / MISSING PRODUCT REPORT
We conduct 4step checking process before product reaches to any customer so,there will be zero chances of damage or missing product
However no one is perfect and we try our best to serve you best
If you find any damage / fault /missing in our product you will have to raise the issue within 24 hours of the delivery with unboxing video proof*
*unboxing video proof must be uncut continuous video from the beginning to the end of video without any pauses or stops. Delivery address ,label and order id must be clearly visible in the video.
However sometimes you may not have made the video .still you can raise the issue by sending us appropriate clear photo proofs
(we entertain you to make video proof which help us better than photos because your request approval will be much easier with videos)
Our team will verify your proofs and approve or reject your request according to genuine concern by the proofs check
For such product we will provide product replacement by our side / best solution possible.
Please note the below reasons are NOT considered faulty/damage product:
• Slight Color variation from product photos due to photography and lighting.
• Slight design variation from product photos, e.g. print/lace patterns and arrangements.
• Slight size variation of within ± 3cm on measurements .size variation due to styles or silhouette preferred Example oversized or crop top or fit & flare.
• Minor imperfections, e.g. loose threads, crease marks etc.
• Self-inflicted damage to the product while trying you’re on the product .
• Customer’s subjective opinions on product quality and preference.
• Unavailability of any size at the time you placed an order
• Returning non-returnable/exchangeable items.
IMPORTANT NOTE
Raising the request in wrong window (intentions) will lead to the rejection of the request raised.
Team will review your return request and update you with the approval or rejection.
If your return is approved, team we will arrange a reverse pick up. Reverse pickup charge is bearable by the customer for exchanges at RS 49 And for returns RS 79 per product
(more than one product shipping cost & COD charges if any( the customer has paid through cod and has got free cod from our side) it will be caluculated).
Only Genuine concern will be resolved